Refining & Marketing

Excel downloads of Key Tables

Key performance indicators

    2010 2011 2012
Employees injury frequency rate (No. of accidents per million of worked hours) 1.77 1.96 1.08
Contractors injury frequency rate   3.59 3.21 2.32
Net sales from operations (a) (€ million) 43,190 51,219 62,656
Operating profit   149 (273) (1,303)
Adjusted operating profit   (181) (539) (328)
Adjusted net profit   (56) (264) (179)
Capital expenditure   711 866 842
Refinery throughputs on own account (mmtonnes) 34.80 31.96 30.01
Conversion index (%) 61 61 61
Balanced capacity of refineries (kbbl/d) 757 767 767
Retail sales of petroleum products in Europe (mmtonnes) 11.73 11.37 10.87
Service stations in Europe at year end (units) 6,167 6,287 6,384
Average throughput per service station in Europe (kliters) 2,353 2,206 2,064
Retail efficiency index (%) 1.53 1.50 1.48
Employees at period end (units) 8,022 7,591 7,125
Direct GHG emissions (mmtonnes CO2 eq) 7.76 7.23 6.03
SOX emissions (sulphur oxide) (ktonnes SO2 eq) 28.05 23.07 16.99
NOX emissions (nitrogen oxide) (ktonnes NO2 eq) 7.96 6.74 5.87
Water consumption rate (refineries)/refinery throughputs (cm/tonnes) 28.36 30.98 25.33
Biofuels marketed (mmtonnes) 17.79 13.26 14.83
Customer satisfaction index (likert scale) 7.84 7.74 7.90
  1. Before elimination of intragroup sales.

Performance of the year

  • The injury frequency rates decreased from 2011(down 45% for employees and 27.7% for contractors).
  • In 2012 continued the declining trend of GHG, NOX and SOX emissions, benefiting from energy saving measures and increasing use of natural gas to replace fuel oil.
  • The 2012 scenario was weighted down by a steep fall in fuel demand in Italy and continued deteriorating fundamentals in the refining activity amidst volatile margins. Against this backdrop, Eni’s Refining & Marketing Division managed to reduce adjusted operating loss by €85 million from 2011 (down €179 million). This result reflects the better operating performances and improved efficiency and performance of refineries. Results posted by the Marketing activity were impacted by falling demand for fuel, high competitive pressure and increased expenses associated with certain marketing initiatives including a special discount on prices at the pump during the summer week-ends.
  • In 2012 refining throughputs were 30.01 mmtonnes, down 6.1% from 2011. In Italy, processed volumes decreased (down 7.8%) due to scheduled standstills in order to mitigate the negative impact of the trading environment mainly at the Taranto and Gela refineries. Outside Italy, Eni’s refining throughputs increased by 3.2% in particular in the Czech Republic.
  • Retail sales in Italy of 7.83 mmtonnes decreased by 6.3% from 2011. This decline was driven by sharply lower consumption of gasoil and gasoline in Italy (down 8.3% from 2011) and increased competitive pressure. In 2012 Eni’s average retail market share was 31.2% increasing by 0.7 percentage points from 2011 benefiting from the commercial initiatives made in the third quarter of 2012.
  • Retail sales in the rest of Europe of 3.04 mmtonnes improved slightly from 2011 (up 1%). Volume additions in Austria and Switzerland, reflecting successful commercial initiatives were offset by lower sales in Eastern Europe due to declining demand.
  • Capital expenditure of €842 million related mainly refining, supply and logistics (€583 million) to improve plants flexibility and yields, in particular at the Sannazzaro refinery, and marketing for the streamlining and rebranding of the retail distribution network (€223 million).
  • In 2012 total expenditure in R&D in the Refining & Marketing Division amounted to approximately €34 million, net of general and administrative costs. In the year 7 patent applications were filed.

Green Refinery

In October 2012, the Green Refinery project was launched, which targets the conversion of the Venice plant into a “bio-refinery”, on which a patent application is pending, to produce innovative and high-quality bio-fuels. The project will involve an estimated investment of approximately €100 million leveraging the Ecofining technology developed and licensed by Eni. Biofuel production will start from January 1, 2014 and will grow progressively as new facilities enter into operation. The new facilities to be built under the project will be completed in the first half of 2015.

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